We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Usually below 10 mbps and often below 5. They came out free of charge and let us know that they could put up an antenna that would give us fast … Qualified applicants are considered irrespective of race, religion, color, sex, sexual orientation, national origin or ancestry, citizenship status, marital status, veteran status, pregnancy, age, medical condition, genetic information, handicap or disability and/or any other characteristic protected under federal or state law. As speeds increase and other features are added in, the price goes up. The phone lines are manned for a longer period each day than the chat system. Cheers, Rise Broadband. Review #1703529 is a subjective opinion of poster. Please email your account information to us at firstname.lastname@example.org and give us the chance to make things right. Rise Broadband Customer Service Phone Number (844) 411-7473, Email, Address Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this brand received 915 reviews.. Rise Broadband ranks 328 of 1426 in Telecommunications category. 23 YR of Skybeam/Rise until Friday, 11/8/19 when they canceled our service with no notice. Horrible Company!!! I have repeated issues with my email. they charge 12.00 a month per email. ABSOLUTELY THE BEST 5.00 Stars. In pay-TV, the rise of OTT – and subsequent wave of cord cutting – has made understanding customer content needs essential, in order to retain their interest. Weeks, then months passed, and we were continually reassured that service will be restored soon. Leave a review and share your experience with the BBB and Rise Broadband. Another method of contact is over the phone. I am sorry to hear about your billing concerns, Tyler D. Thank you very much for providing your feedback and letting us know about this issue, Harry. I called to asked if someone was coming and they said I had been rescheduled. Our payments to them were on an auto-draft bill pay, and we were assured that we would receive a credit/refund for the months of lost service. We had reasonable service from Rise for the past many years. Rise Broadband I highly recommend. Check Availability. page 32 Which is why the company offers a wide variety of options when it comes to its internet provider service. Sneak charges in and if you get a 10$ credit for "slow speed" aka unuseable for a year they wont do refund for days its down when its like 60$. All is working great and we are happy for what we need our internet for. Most of my working time I have to use my TMobile phone as a hotspot.. Have a great day! I am very sorry to hear about your concerns regarding the cancellation of service. View customer reviews of Rise Broadband. Customer service is terrible. … Denise Carroll on May 08, 2020. Pissed Consumer © 2021 All I will call again today. Hughes Network Systems. This is the general customer support line where you can get information about your service or account. Combined with carrier-class hardware and redundant power supplies, your Rise Broadband Enterprise Services connection is built to stay … Basic Rise Broadband internet services start at $29.95 per month, which is a fairly high price for a low-tier internet service. I didn’t know this until I got a notice from a collection agency. I have called you three times all with no help, Very spotty service. We are sorry that this has been your experience with us. I worked at Rise Broadband full-time for less than a year. Marilyn H. 12/08/2020. Costomer service bunch of ignorants they don’t know nothing, got us in a deep Anxiety they couldn’t even dissolve our issues this. Disney Plus Customer Service Still Experiencing ‘High Volume’ of Help Inquiries ... BT is selling broadband customers deals which include landlines they do not need, it can be... Sterling jumps as Brexit deal hopes rise Last Updated 18 seconds ago: Rise Broadband is a Fixed Wireless broadband and phone service provider. Customer Care844-816-9149. Terrible service last 3 months speed went from 38 to 43 mbps to 1 and 2 paid for 50. Contact Information. Review #1672815 is a subjective opinion of poster. Sunday Closed. What is your customer experience with Rise Broadband? We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your service issues. Called to get this taken care of and they said there is nothing g they can do. $49.99-139.99/mo. Recent recommendations regarding this business are as follows: "Avoid Rise Broadband if you have any other … If you need assistance for any of these services, please call in to 844-411-7473 and a customer service agent will be happy to assist you. I understand the "UP TO 25 mgbs"... but to have less than this morning 9/10/20201.. I have gone through something very similar. Review #1703782 is a subjective opinion of poster. Billing Practices. 915 Rise Broadband Reviews and Complaints @ Pissed Consumer It was terrible they modify it to become faster morning and slow at night and we supposed to be getting 50MB.they couldn’t even dissolve our issues to speed it was terrible they modified to become faster morning and slow at night and we supposed to be getting 50 MB Per second but you only get less than 30 and the bill supposed to be installation free,they charging us now For the installation and taxes are supposed to be only like $50.They trying to charge us $132 and some cents Which waynot gonna pay. Hi Leah , Thank you so much for recommending Rise Broadband! It's still better than Century Link when I lived with a friend 15 minutes away from where I am now. Bradley , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. if i could give them a negative star rating i would. Even if I do get them to cancel, the direct TV is a different contract so I would be stuck with another internet provider where I can't bundle tv. Different customers have different needs, and Rise Broadband understands that. Rise Broadband consumer reviews, complaints, customer service. Please feel free to provide your account information to us at the email address email@example.com and we will be more than happy to assist you. Dear Sosa Hunna , Thank you for your colorful feedback. Great service and fast install Installer came out hooked everything up in a shorter time than expected. BEWARE! All customers were verified based upon IP address. Thank you for providing your feedback. Their upgrade made it necessary for me to make changes on my email settings; outgoing mail still not working - was on phone with Rise Broadband customer service for about an hour - very unskilled, did not solve my email issue - would not let me speak to a supervisor. I get between 30 and 70 mgbs on my grandfathered Tmobile package which is unlimited. Customer service good, so far. Very poor customer service. Rise Broadband Customer service phone number (844) 816-9149. Cons - Call resolution time is a bit too short. Even the weather is accounted for. Rise disconnected our Internet, Phone and 911 service this past November after they had a problem on the only tower we could get a signal from. Review #1681119 is a subjective opinion of poster. Wrighttylerc , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. The service has deteriorated over the years to the extreme that it is regularly barely usable. And now they’re telling me “there’s nothing we can do” or “I think it has to do with where you live”. The worst internet provider you can use. After-promotion fees: After the promotional period ends on your plan, you might see an increase in the monthly cost.It will depend on your plan and the current rates. We specialise in phone, broadband, mobile and TV services as … Customer service good, so far. Our website collected and compiled various consumer reviews about Hughes Network Systems and Rise Broadband as well as customer ratings and recommendations for these brands. Review #1651230 is a subjective opinion of poster. What can we help you with? But, if I warn off one customer who has the luxury of an alternative, I'm happy. Learn more about flexible packages designed to meet your budget and WiFi needs. Rise is terrible. Last year, in 2016, they were down 2 months in my hometown of Floresville, Texas, because they needed equipment on the tower. Review #1703830 is a subjective opinion of poster. Advertised vs Delivered. Rise Broadband reviews (risebroadband.com): DISAPPOINTED. Rise Broadband is a Fixed Wireless broadband and phone service provider. Recent recommendations regarding this business are as follows: "Stay far far away", "If you have other options, explore them. We are going to send you a private message to look into this further for you. BroadbandNow polled Rise Broadband users across the country about the company’s fixed wireless Internet service. Do not like the changes at all. It is suppose to be up to 50 mbps... NOT happening. Recent recommendations regarding this business are as follows: "Avoid Rise Broadband if you have any other option. I am sorry to hear about your issues, Barry M. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our installer. Customer Service: as long as you're an active customer, the customer service is decent … Have not made my first payment. Again, not exactly true according to Rise Broadband and Sky Beam. At the same time, I try the Rise test and it first says it is "OPTIMIZING" for server location. Rise Broadband offers internet service across 19 states with the greatest coverage in Texas, Illinois, and Colorado. Review #1653467 is a subjective opinion of poster. HOW CUSTOMERS RATE RISE BROADBAND. I am sorry to hear about your issues, Jissel. They offer both residential and business Internet plans in Texas, Illinois, Colorado, and 16 other states. Diversity of Products or Services. Coverage Area . I was impressed the first two weeks I had the service and now this. Rise never called but kept billing. Please feel free to provide your account information to us at the email address firstname.lastname@example.org and we will be more than happy to assist you. https://rise-broadband.pissedconsumer.com/complaints/RT-P.html Please email your account information to us at email@example.com and give us the chance to make things right. I have been on hold for many times up to 20 minutes to only be transferred to the email support team and been on hold for over an hour and twenty minutes only to be told that tech support gave me the wrong case number for email support and told they could not help me. I have been a Rise … In broadband, the widespread availability of the service, with ever more entrants into the market, has rendered it a utility – where prices get competitive quickly. The staff at Rise Broadband is polite and very helpful, if you have problems paying your bill, call customer service they WILL help you out. Thank you, Rise Broadband. Denise Carroll on May 08, 2020. I would give 0 stars if I could. I waited through the allotted time of 9am to noon and no one showed up. Tech took almost 6 hours to install our internet (lots of stories about that alone). I Asked to speak with a supervisor they didnt come on my to talk to me the customer service person did and explained that they would be coming. Never get the speed you pay for. Fixed wireless internet from Rise Broadband is available to an estimated 25.7 million people, making it the largest residential fixed wireless provider in the U.S. by coverage area. Customer Care/Billing/Upgrade Service; Sales/New Service; Help & Support; Menu. We would love for an opportunity to address your concerns. HughesNet Info. page 32 I started out with a GREAT Internet service and they sold their towers to a cell company and evidently Rise Broadband bought their customer base out --- my Internet was Super Fast and cost $31.99 per month -- then when Rise Broadband took over my Internet immediately was SLOW and unreliable - then the fees just kept going up and up. We would love for an opportunity to address your concerns At your convenience please provide the phone number,account number, or physical address that the service is listed under to the email address: firstname.lastname@example.org and we can look into this issue further for you. The date the Service is made available to Customer shall constitute the Commencement Date of this Agreement. This has to be the worst WiFi service other than satellite out there. Not easy to use at all!! Only the latest review will count in the company's TrustScore. Thank you very much for providing your feedback and letting us know about this issue, Drew . Details . Rise Broadband Info. Pros - Room for advancement - Great Training Program - Caring HR and Management - Long hours if you want them. Then he got his fat self up there and almost fell, and was cussing, and dropped his drill and bolts which went all over my yard. We contacted them regularly, and were told that the service would be back up soon. I have not had any customer service problems as of yet, but the guy who came to install the modem did a thorough job without problems, and apparently is reliable to my aunt who also lives on the property. In pay-TV, the rise of OTT – and subsequent wave of cord cutting – has made understanding customer content needs essential, in order to retain their interest. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. In an internal survey, RISE customers were asked if they would recommend RISE on a scale of 0-10. 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